Changes in support policies starting from 10.2.0.4

Oracle is pleased to announce an extended grace period for installing new patch sets. Beginning with patch set 10.2.0.4, Oracle will provide bug fixes and critical patch updates to the previous patch set for up to one year from the initial base release of the new patch set. As a result of this change, customers will receive the benefit of being able to use regularly scheduled maintenance windows to apply patch sets.

For situations where a patch set is released on a particular platform, more than nine months after the release of the patch set on the base platform, Oracle will provide bug fixes to the previous patch set on that platform for a minimum of three months. Please note that this change applies to the Database only. The grace period for all other Server Technology products remains the same.

Update 1: Note:209768.1